This Website is operated by Luna Rosa Reserve LLC. All inquiries may be directed to:
Luna Rosa Reserve LLC
Use of Website
The LunaRosaReserve.com website is for the sole use of individuals and entities wishing to review, consider, purchase or otherwise engage in retail transactions involving Luna Rosa Reserve's goods and services and/or to otherwise transact business with or contact Luna Rosa Reserve, on their own behalf (or, in the case of a gift or a corporate transaction, on behalf of their intended recipients). We will not share transactional preferences of an individual customer (whether such customer is a person or an entity) with any third party not affiliated with Luna Rosa Reserve. This policy is intended to protect the privacy and freedom of Luna Rosa Reserve’s customers and the personal relationship Luna Rosa Reserve works to develop with its customers and others authorized to use its Website.
Confirmation of Order
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We may require additional verifications or information.
We reserve the right at any time after receipt of your order to accept or decline your order for any reason.
You must pay in full by debit, credit card in advance when you submit an order through our Website.
Payment will be collected at the time of placing the order. Full payment must be received in advance before any goods are prepared or dispatched. If any payment is subsequently withdrawn, disputed, charged back or reversed in any way by you, you will have to pay the full amount of the sale, plus an administration fee and any additional fees incurred by Luna Rosa Reserve.
Luna Rosa Reserve cannot confirm the price of an item until after your order is placed.
Pricing errors may occur on the Luna Rosa Reserve website. Luna Rosa Reserve reserves the right to cancel any orders containing pricing errors, with no further obligations to you, even after your receipt of an order confirmation or shipping notice from Luna Rosa Reserve. Luna Rosa Reserve may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation.
As all of our products are live florals, all sales are final and no refunds or store credit will be issued.
Orders cannot be cancelled once Luna Rosa Reserve has begun processing the order. In order to promptly deliver our arrangements as fresh as possible, the processing of an order commences almost immediately once you have submitted your order. However, should you wish to change your order, you are welcome to call us to check whether the processing of an order has commenced, and if it has not we may be able to accommodate your request and will do our best to meet your needs. Any changes to an order can only be made with Luna Rosa Reserve’s prior written approval and additional charges may apply. Any agreement by Luna Rosa Reserve to accommodate any request once processing has begun will be conditioned upon payment of any and all costs, charges and expenses already incurred by Luna Rosa Reserve to that point, and you agree that such amounts may be deducted from any payments previously made to Luna Rosa Reserve. During routine website maintenance, any pricing issues may not be honored and orders may be cancelled and refunded when improper rates are applied.
Accordingly, we encourage you to carefully check your order before submitting it.
The prices displayed on this Website are quoted in U.S. Dollars and are valid and effective only in the United States. Additional shipping and other charges may apply for orders outside of the United States and/or into U.S. territories, and you will be advised of such charges and your responsibility for any portion thereof before we finalize and ship your order. Furthermore, while we do our best to assure that the taxes quoted for a particular order are accurate for the applicable location to which the order is being shipped, should an erroneous quote be provided, we will notify you of such error before finalizing and shipping your order. You will be responsible for all applicable taxes, regardless of the amount quoted on this Website at the time of your order.
Price quotes are good for thirty (30) days.
Delivery will be deemed to have taken place at the time Luna Rosa Reserve places an order in the possession of any carrier service (e.g., UPS, USPS, or Federal Express, DHL, Hand Delivery) for customer delivery. Luna Rosa Reserve is not responsible for lost, stolen or damaged goods once an order leaves our possession.
If you choose a specific delivery date when placing your order, we will do our best to arrange delivery for that day. You acknowledge that requested delivery dates are non-binding estimates only and that you have no claim against us for any delays or early deliveries. Once your order is in the hands of the carrier we have no control over the delivery process and we recommend you choose a delivery date at least one day early to avoid disappointment. We reserve the right to make deliveries in installments, which shall not relieve you from your obligation to accept and pay for remaining deliveries.
You agree that you own or license the copyright (or are authorized by the copyright owner to send to us and use) any content or images you submit to us for custom work, and you warrant that none of the content or images contain anything which would infringe on any copyright, trademark, design right or other intellectual property right of any third party. We will not check the content of any images provided by you. However, if we believe any image does not comply with these terms, we reserve the right to refuse to use it, without any obligation or liability to you. We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity of or locate anyone sending any material in breach of these terms.
Images sent to us remain under the existing copyright. By sending us an image you are granting us a license to modify, print, or otherwise use the image in accordance with the details of your order. By placing an order and accepting these terms you are accepting any and all liability for any consequences of Luna Rosa Reserve using the images you supply.
For companies or organizations providing corporate logos or trademarked images, it is your responsibility to ensure that any material supplied in any medium is not protected by any copyright law, or that any necessary permission for Luna Rosa Reserve to reproduce the images has been obtained.
We may photograph products that we provide to you, including those decorated with a logo or other artwork supplied by you. We may display these photographs on our Website or other advertising media, for Luna Rosa Reserve’s marketing and promotional purposes, unless specifically requested in writing by you not to do so.
LUNA ROSA RESERVE WARRANTS THAT IT HAS THE RIGHT TO PROVIDE IT'S PRODUCTS BUT OTHERWISE THE GOODS ARE PROVIDED ON AN “AS-IS” BASIS, WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, ORAL OR WRITTEN. IN PARTICULAR, BUT WITHOUT LIMITATION, NO WARRANTY IS GIVEN THAT THE GOODS ARE SUITABLE FOR THE PARTICULAR PURPOSES INTENDED BY YOU.
LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, LUNA ROSA RESERVE SHALL NOT BE LIABLE FOR ANY CLAIM ARISING OUT OF THE PERFORMANCE, NON-PERFORMANCE, DELAY IN DELIVERY OF OR DEFECT IN THE GOODS, NOR FOR ANY SPECIAL, INDIRECT, ECONOMIC OR CONSEQUENTIAL LOSS OR DAMAGE HOWEVER ARISING OR HOWEVER CAUSED (INCLUDING LOSS OF PROFIT OR LOSS OF REVENUE) WHETHER FROM NEGLIGENCE OR OTHERWISE IN CONNECTION WITH THE SUPPLY, FUNCTIONING, OR USE OF THE GOODS SOLD BY LUNA ROSA RESERVE.
Submissions and Use of Community Features
We welcome your comments regarding the LunaRosaReserve.com Website. However, any comments, feedback, notes, messages, ideas, suggestions or other communications (collectively, “Comments”) sent to Luna Rosa Reserve shall be and remain the exclusive property of Luna Rosa Reserve. Your submission of any such Comments shall constitute an assignment to Luna Rosa Reserve of all worldwide rights, titles and interests in all copyrights and other intellectual property rights in the Comments. Luna Rosa Reserve will be entitled to use, reproduce, disclose, publish and distribute any material you submit for any purpose whatsoever, without restriction and without compensating you in any way. For this reason, we ask that you not send us any comments that you do not wish to assign to us, including any confidential information or any original creative materials such as stories, product ideas, computer code or original artwork.
This Website and all contents of this Website are provided on an “as is” basis, without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of this Website, that your use of this Website is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of our Website, and that Luna Rosa Reserve shall not be liable for any damages of any kind related to your use of this Website.