Terms and Conditions


Beta Version Disclaimer 
This is a beta version of the Luna Rosa Reserve LLC (“Luna Rosa Reserve ”) website which is still in the process of being tested before its official release. The website, its software and all content found on it are provided on an “as is” and “as available” basis. This being so, Luna Rosa Reserve does not give any warranties, whether express or implied, as to the suitability or usability of the website, its software or any of its content. Any uploading or downloading of material to the website is done at your own risk and you are solely responsible for any damage to any computer system or loss of data that results from such activities. Luna Rosa Reserve will not be liable for any loss, whether such loss is direct, indirect, special or consequential, suffered by any party as a result of their use of the Luna Rosa Reserve website, its software or content. Should you encounter any bugs, glitches, lack of functionality or other problems on the website, please contact us by email at info@lunarosareserve.com.

TERMS OF USE

This Website is operated by Luna Rosa Reserve LLC. All inquiries may be directed to:

Luna Rosa Reserve LLC 

info@lunarosareserve.com 

954-778-6277 

Your use of the LunaRosaReserve.com Website (“Website”) is governed by these Terms and Conditions. Please read these Terms of Use carefully before using this Website. Your use of the Website constitutes your agreement to follow these rules, policies and guidelines and to be bound by them. By placing an order with Luna Rosa Reserve, either through our Website, over the phone, or by any other medium, you are agreeing to our Terms of Use. You must be 18 years or older, and have a valid credit card, with full authority to use it, to submit an order for products or services through our Website. If you do not agree with any of these Terms and Use, please do not use the Website. 

Use of Website

 The LunaRosaReserve.com website is for the sole use of individuals and entities wishing to review, consider, purchase or otherwise engage in retail transactions involving Luna Rosa Reserve's goods and services and/or to otherwise transact business with or contact Luna Rosa Reserve, on their own behalf (or, in the case of a gift or a corporate transaction, on behalf of their intended recipients). We will not share transactional preferences of an individual customer (whether such customer is a person or an entity) with any third party not affiliated with Luna Rosa Reserve. This policy is intended to protect the privacy and freedom of Luna Rosa Reserve’s customers and the personal relationship Luna Rosa Reserve works to develop with its customers and others authorized to use its Website.

Confirmation of Order

 Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We may require additional verifications or information.

We reserve the right at any time after receipt of your order to accept or decline your order for any reason.

Other than as set out in these Terms of Use, we shall not be responsible for any loss or damage of any kind, which you might suffer by reason of us declining to accept or for cancelling your order.

Payment

You must pay in full by debit, credit card in advance when you submit an order through our Website.

Payment will be collected at the time of placing the order. Full payment must be received in advance before any goods are prepared or dispatched. If any payment is subsequently withdrawn, disputed, charged back or reversed in any way by you, you will have to pay the full amount of the sale, plus an administration fee and any additional fees incurred by Luna Rosa Reserve.

Pricing Information

Luna Rosa Reserve cannot confirm the price of an item until after your order is placed.

Pricing errors may occur on the Luna Rosa Reserve website. Luna Rosa Reserve reserves the right to cancel any orders containing pricing errors, with no further obligations to you, even after your receipt of an order confirmation or shipping notice from Luna Rosa Reserve. Luna Rosa Reserve may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation.

 No Refunds

As all of our products are live florals, all sales are final and no refunds or store credit will be issued.

Cancellation/Refunds

Orders cannot be cancelled once Luna Rosa Reserve has begun processing the order. In order to promptly deliver our arrangements as fresh as possible, the processing of an order commences almost immediately once you have submitted your order. However, should you wish to change your order, you are welcome to call us to check whether the processing of an order has commenced, and if it has not we may be able to accommodate your request and will do our best to meet your needs. Any changes to an order can only be made with Luna Rosa Reserve’s prior written approval and additional charges may apply. Any agreement by Luna Rosa Reserve to accommodate any request once processing has begun will be conditioned upon payment of any and all costs, charges and expenses already incurred by Luna Rosa Reserve to that point, and you agree that such amounts may be deducted from any payments previously made to Luna Rosa Reserve. During routine website maintenance, any pricing issues may not be honored and orders may be cancelled and refunded when improper rates are applied. 

Accordingly, we encourage you to carefully check your order before submitting it.

 Quotes/Custom Orders/Changes:

 The prices displayed on this Website are quoted in U.S. Dollars and are valid and effective only in the United States. Additional shipping and other charges may apply for orders outside of the United States and/or into U.S. territories, and you will be advised of such charges and your responsibility for any portion thereof before we finalize and ship your order. Furthermore, while we do our best to assure that the taxes quoted for a particular order are accurate for the applicable location to which the order is being shipped, should an erroneous quote be provided, we will notify you of such error before finalizing and shipping your order. You will be responsible for all applicable taxes, regardless of the amount quoted on this Website at the time of your order.

Price quotes are good for thirty (30) days.

Delivery

Delivery will be deemed to have taken place at the time Luna Rosa Reserve places an order in the possession of any carrier service (e.g., UPS, USPS, or Federal Express, DHL, Hand Delivery) for customer delivery. Luna Rosa Reserve is not responsible for lost, stolen or damaged goods once an order leaves our possession.

If you choose a specific delivery date when placing your order, we will do our best to arrange delivery for that day. You acknowledge that requested delivery dates are non-binding estimates only and that you have no claim against us for any delays or early deliveries. Once your order is in the hands of the carrier we have no control over the delivery process and we recommend you choose a delivery date at least one day early to avoid disappointment. We reserve the right to make deliveries in installments, which shall not relieve you from your obligation to accept and pay for remaining deliveries.

Copyright

 You agree that you own or license the copyright (or are authorized by the copyright owner to send to us and use) any content or images you submit to us for custom work, and you warrant that none of the content or images contain anything which would infringe on any copyright, trademark, design right or other intellectual property right of any third party. We will not check the content of any images provided by you. However, if we believe any image does not comply with these terms, we reserve the right to refuse to use it, without any obligation or liability to you. We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity of or locate anyone sending any material in breach of these terms.

Images sent to us remain under the existing copyright. By sending us an image you are granting us a license to modify, print, or otherwise use the image in accordance with the details of your order. By placing an order and accepting these terms you are accepting any and all liability for any consequences of Luna Rosa Reserve using the images you supply.

For companies or organizations providing corporate logos or trademarked images, it is your responsibility to ensure that any material supplied in any medium is not protected by any copyright law, or that any necessary permission for Luna Rosa Reserve to reproduce the images has been obtained.

 We may photograph products that we provide to you, including those decorated with a logo or other artwork supplied by you. We may display these photographs on our Website or other advertising media, for Luna Rosa Reserve’s marketing and promotional purposes, unless specifically requested in writing by you not to do so.

WARRANTY

LUNA ROSA RESERVE WARRANTS THAT IT HAS THE RIGHT TO PROVIDE IT'S PRODUCTS BUT OTHERWISE THE GOODS ARE PROVIDED ON AN “AS-IS” BASIS, WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, ORAL OR WRITTEN. IN PARTICULAR, BUT WITHOUT LIMITATION, NO WARRANTY IS GIVEN THAT THE GOODS ARE SUITABLE FOR THE PARTICULAR PURPOSES INTENDED BY YOU.

LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, LUNA ROSA RESERVE SHALL NOT BE LIABLE FOR ANY CLAIM ARISING OUT OF THE PERFORMANCE, NON-PERFORMANCE, DELAY IN DELIVERY OF OR DEFECT IN THE GOODS, NOR FOR ANY SPECIAL, INDIRECT, ECONOMIC OR CONSEQUENTIAL LOSS OR DAMAGE HOWEVER ARISING OR HOWEVER CAUSED (INCLUDING LOSS OF PROFIT OR LOSS OF REVENUE) WHETHER FROM NEGLIGENCE OR OTHERWISE IN CONNECTION WITH THE SUPPLY, FUNCTIONING, OR USE OF THE GOODS SOLD BY LUNA ROSA RESERVE.

 Submissions and Use of Community Features

We welcome your comments regarding the LunaRosaReserve.com Website. However, any comments, feedback, notes, messages, ideas, suggestions or other communications (collectively, “Comments”) sent to Luna Rosa Reserve shall be and remain the exclusive property of Luna Rosa Reserve. Your submission of any such Comments shall constitute an assignment to Luna Rosa Reserve of all worldwide rights, titles and interests in all copyrights and other intellectual property rights in the Comments. Luna Rosa Reserve will be entitled to use, reproduce, disclose, publish and distribute any material you submit for any purpose whatsoever, without restriction and without compensating you in any way. For this reason, we ask that you not send us any comments that you do not wish to assign to us, including any confidential information or any original creative materials such as stories, product ideas, computer code or original artwork.

Disclaimer

This Website and all contents of this Website are provided on an “as is” basis, without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of this Website, that your use of this Website is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of our Website, and that Luna Rosa Reserve shall not be liable for any damages of any kind related to your use of this Website.

Indemnification

You agree to defend, indemnify and hold Luna Rosa Reserve harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the Website, including, without limitation, your use of this Luna Rosa Reserve.com Website in violation of these Terms of Use.